I'll guess the 1588 since it is what I have but Hovabator has different models.
With my 1588, there are 5 different water reservoirs in the bottom. I fill the center one during incubation and the middle two for lockdown. My humidities are in the range of low to mid 40's for incubation and mid 60's for lockdown. Once hatch starts, humidity jumps to the low to mid 80's.
Humidity does not depend on water volume or water depth. Surface area is all that counts. If your humidity is too low, add surface area. Add water to different reservoirs. Put a sponge or something in to absorb the water and expose more wet surface area to the air.
Have you calibrated your hygrometer? Unless you calibrate it, you have no idea what your humidity actually is.
Is your lid on correctly? Once I got mine on wrong when the turner cord was not in the groove. My humidity was low until I put the lid on correctly.
Is your incubator in an area that the heat and humidity is pretty constant? Is it in a draft? It needs to be in a place that the temperature or humidity does not swing very much, that is not in direct sunlight, and is not in a draft, like under a vent. These will mostly affect temperature but they affect humidity too.
Mine 1588 has one vent on top. I usually leave it open during incubation and hatch so I get plenty of oxygen to the eggs and chicks. You need to play with adding water to different reservoirs before you set eggs to see what you have to do to get the humidities you want. I found that my humidity goes up about 3% when I put the plug in. I find that difference inconsequential.
Hopefully you can pick something out of this that helps. Good luck!