HELP!!!! I'm having computer problems.

[SouthernLady]

My daughter was on the computer and said all the icons disappeared. Also the tool bar at the bottom has disappeared. I've tried rebooting. The icons appear for a second and then disappear. They appeared long enough for me to click on the internet and also my virus scan. What can I do????

 

[RickiHupp]

can you do a system restore? its located in the control panel. try to restore it to yesterday or something.

 

[SouthernLady]

Quote:
I can't get to my start button. Is there any other way to get to it?

 

[Mac in Wisco]

Press the Windows key on the keyboard.

 

[SouthernLady]

Quote:
Nothing happens.

 

[Mac in Wisco]

The icons and start menu are run by a process called explore.exe. It sounds like it has a problem. Reboot your computer and press F8 while windows is starting to go to safe mode. From there you should be able to restore it to a previously working configuration.

 

[The Chicken Lady]

My DH, the database programmer, says that it sounds like Windows Explorer is crashing.

He says do the following:

1. Hit CTRL + ALT + Delete.

2. Click "Task Manager" button.

3. When that appears, choose File + New Task, then type "Explorer" and hit enter.

4. That should relaunch Windows Explorer.

*Note: Windows Explorer isn't the same thing as Internet Explorer.

He thinks that if you have a major issue, Windows Explorer might very well crash again after you do this. You might have to do a repair restore with your Windows software, or run a different brand of antivirus software (they are not all created equal) because it might pick up something your current software missed.

 

[SouthernLady]

Thanks to all who have responded. I ran a system restore and things seem to be better, but still not 100%. I'll keep working on it. I hate to have to spend the money to take it into the shop.