Help with hatching emus!

[cwams217]

I went and checked my emu eggs yesterday and one was moving and the other was externally pipped and the shell was cracked. I wasn't sure how long the one had externally pipped as the end it pipped on was away from the viewing area of the incubator. I moved some of the shell out of the way to make sure it had oxygen and it slowly was pushing through the membrane. Over night it had busted off half of the shell and opened up half of the membrane. It was slightly bloody. I broke off more of the shell (but did not damage the membrane) and it was able to straighten it's head out and then within 10mins it kicked off the end of the shell. It seemed to have heavy breathing and I assumed it was due to being exhausted. I had to go to work and received a text from my dad saying it had passed away. The other egg has not externally pipped but there was lots of movement and chirping last night and this morning at 6am when I saw it. I do not want to help it unless it's absolutely necessary. This is my first time with emus (in case you couldn't already tell) so please any emu hatching advice is greatly appreciated! I don't want to lose another baby! I'm already so distraught over the first one.

I have heard the temp for hatching time needs to be lower than while they are incubating? The last egg is at 97f now. Please any and all help with the hatching process is greatly appreciated!