I also have an Eglu and when I ran into a problem I found it helpful to call the sells department, they seemed to be more eager to please.Just an update: After a recent Omelet firmware update, the door controllers go in and out of connection. Had been working perfectly before. Dealing with their customer service (such that it is on the 'service' part) is frustrating. I only seem to be able to email them and they eventually will reply. Still waiting for a reply from my query late last week regarding this problem. Had a thought about resetting the panel and starting over, skipping the firmware update, but I'm going to give them a few days more. Sure glad I don't use these on my coop door and only on the feeder box. Jeez.