I'll try to help as best I can since this is my first hatch and I had the same problem yesterday. I was advised to take a towel and soak up the water and remove it from the bator. I did that and the humidity dropped immediately. I then had to regulate it with a small, very small, amount of warm water to maintain it at 40 to 50%. It seems to be holding there and I am watching it. Good luck.
