This happened with my order from McMurray last year. I just think it was the stress of shipping, we lost 11 out of 26. McMurray will refund any losses within 48 hours. Might add a little sugar to their water and the ones that don't look well, pull those out and put them in their own space with heat and sugar mash so they're not bumped around by the others? Good luck. I know it's devestating.