I've never requested to have the hatchery write on the box to call when the chicks arrive, but it's always on the box. I do let my post mistress know that I've got chicks coming, but it's a very small, one-person, rural post office. She even calls me when I get boxes of hatching eggs.
I'm so sorry that happened. Did you call Ideal? What did they say? They are really good to work with you.