Did that incubator have a fan? Goal temp with a fan is 99.5, without a fan, I think it's 102.
A lot of people are having improved success with a dry hatch, which means keeping the humidity low until lock down, then increasing it to any where from 50 - 65%. Because of my dry air, I aim for 30% before lock down, then increase to a goal of 60 - 65%.
There are a lot of reasons why a hatch would not have a high percentage. Nutritional deficiency in the hen, eggs getting chilled before being set, temp reading inaccurate, humidity too high before hatch. The best thing you can do is get a good book that teaches you how to monitor a hatch, and what to look for. It will also tell you what to look for when you crack open those "fail to hatch" eggs. (Doing an egg-topsy) Too exhaustive a topic for me to deal with here. I'm on a steep learning curve myself. You might consult Sally Sunshine. Best to do those egg-topsy's outside, just in case you get a stinker.
IMO, the most important thing you can do is to be sure you have an accurate thermometer. I use no less than 3 in my DIY forced air bator, and constantly monitor temps throughout the incubator. And they are calibrated to an old fashioned mercury rectal bulb thermometer. I have warm and cool spots (which may be an issue for you) so constantly shift egg position so they never stay in a warm or cool spot for long. My hatch rate has been 5/6 and 20/28, with 5/5 and 20/25 making it to lock down.
So, find an accurate thermometer, then check your bator for warm/cool spots. Check your humidity, being sure to use a calibrated hygrometer. Candle all eggs for abnormalities before putting them in the bator, then, try again. I wish you the best.