Good luck Dan! I was able to get a hold of randy at In. Warehouse, I'm going to order extra parts in case mine would break down in the middle of a hatch. Like I said, this was my best hatch rate ever and I am so pleased. I had 100% hatch rate, the 3 eggs left over were not fertile, from another breed of chickens. I think having the turner made a world of difference. my bator was so hard to keep a steady temp! It was one extreme to the next! I even ordered a turner for it but it didn't help. I also think the fan had a lot to do with it? The only thing I need to work on is adding humidity after lock down. But I put a wider tray (to cover more surface area)in there for extra water so hopefully that will work.