Thanks! I will try that this evening.I turned the base 180 and kept the lid as it was. Fits much better now.
I was thinking this may be a possibility as well since we do get so much condensation build up when we put the plug in yet the humidity doesn't seem to go up much. After switch the base 180 tonight and it doesn't make a difference I will contact them. Thanks for all the suggestions!I noticed that I had to have the tray of mine completely full of water, to the point of the eggs being wet to get the humidity gauge to register correctly. I spoke to the guy who helped design this, and he's sending me a new humidity gauge. His comment to me is that the outer loop should be sufficient until lockdown. I have to say that I ran my Incuview for 2 days empty to test, and the gauge wasn't malfunctioning at that point.