Is anyone else having issues with the USPS and dead chicks?

Discussion in 'Raising Baby Chicks' started by Genevajones, Mar 4, 2015.

  1. Genevajones

    Genevajones Out Of The Brooder

    I am so furious and sad.

    I ordered 27 chicks from McMurray a while back to ship last week.

    They shipped 30 on Fri/Sat 2/20 and they were all dead when they arrived Tuesday morning. Apparently, they were actually dead by the time they hit Columbus and then another day later they got to me. The temps were record cold here (-18 one day) so I was sad but not surprised they didn't survive. Although I was expecting that with that kind of weather they would have included heat packs of some kind?

    I was surprised McMurray shipped given the severe weather/storm that was all over the news. I worked for a large specialty pharmacy that shipped out drugs that required special handling and we all checked the weather for our accounts and knew what/if there was bad weather coming and adjusted shipments accordingly. Just thought this was sad that they didn't. But certainly that was just a fluke.

    McMurray was great and offered to replace them or refund my money. I need more hens after a particularly hard Fall and Winter so I opted for replacement. I looked at the weather and it looked warmer/clear for this week, so they reshipped the entire order on Fri/Sat(they say Sat, tracking says Fri).

    Well, we are a 9hr ride from the hatchery and this shipment went from IA to MN to ATLANTA, GA then back to Columbus and out to me. I realized there would be a delay when I saw it went to GA, so I started calling to see if I could at least pick them up in Columbus and hopefully they'd be okay. USPS said no, there was no way for them to locate it, I'd just have to wait for them to arrive.

    Out of 30 chicks, 8 arrived alive, 2 died immediately and 2 more are on their way out. So FOUR of 60 chicks total look like they might make it and that's only after 3hrs. Not sure what the next few days will bring.

    It's not McMurray, it's the USPS. I understand mistakes happen but this is not only absurd but cruel. I'm not really sure what to do. How does the USPS not have a policy regarding live animal shipments that at least minimizes the possibility?! I had this happen once before and the "guaranteed" shipment in 2 days took 4 and they refused to refund my money. They could not have cared less!!!

    McMurray says they'll try one last time and then they won't ship again. Do other hatcheries pack differently or am I kind of stuck because it's the USPS?

    Sigh…I'm more complaining than anything else because I know you guys will understand. : (
  2. olliegrow

    olliegrow Out Of The Brooder

    Aug 27, 2014
    Ive had work around weather many times because USPS doesn't care if they are live animals or not, warmer weather is a must or order from somewhere a little closer if possible. USPS vehicles are not equipped with heat in the parcel departments.
  3. PapaChaz

    PapaChaz Overrun With Chickens

    May 25, 2010
    NW Georgia
    just curious, but can't you request a fedex or ups direct ship? I've never ordered from a hatchery (and won't) because there are several local
    "breeders" close enough to drive to
  4. mayble

    mayble Out Of The Brooder

    Jan 12, 2015
    I'm surprised there aren't more incidents of chicks not surviving delivery in this kind of weather.
    Why do so many people in the north order chicks at this time of year? Wouldn't it make sense to wait a few weeks? What am I missing?
  5. Genevajones

    Genevajones Out Of The Brooder

    Undortunately, neither UPS nor Fedex ship live chicks. But ship another animal and you'll need all KINDS of things!! correct cage size, they're mandated to water/feed them after a certain time, not over or under a certain temp.

    And I ordered them early because normally our hi/low this time of year is 40s/20s, plenty warm for chicks. Mine free range and I like them to be a decent size or they're easy prey. Getting them early lets me do that. All of the feed and grain stores have theirs in now, so I guess I'm not the only one?

    Our "local" hatchery had a massive recall last year for Salmonella, and it's not their first, so they were out. Honestly, 9hours away really isn't that bad since we're 2.5-3hours in all directions from any other state.

    I think the biggest issue is the USPS rerouted to Georgia which is 18hours out of the way!! And then they inexplicably sat there for two days?!?

    The woman at McMurray basically said they're fine down a bit below freezing but when they are delayed until Wednesday there's a very good chance they're not making it. With no food and no water they just can't do it.
  6. Genevajones

    Genevajones Out Of The Brooder

    Oh and I have also had issues with shipping later because of the heat. Had a shipment that was cancelled by a breeder because it got too June. Said to reorder in March.

    I hate central OH weather.
  7. Genevajones

    Genevajones Out Of The Brooder

    I would have cancelled that first shipment, I didn't realize they would be shipping on Friday before. Assumed(incorrectly) that they would ship Monday.
  8. n3kms

    n3kms Chillin' With My Peeps

    Jun 28, 2010
    Middle Tennessee
    Can you not do an overnight shipment? I think when I got some from My Pet Chicken I paid for a faster shipment. It's pricy but I got them quick and healthy.
  9. janoel8-48

    janoel8-48 Out Of The Brooder

    Feb 19, 2015
    I agree that usps isn't very careful with shipments. I recently ordered 10 hatching eggs and only three made it in one piece.
  10. Genevajones

    Genevajones Out Of The Brooder

    Yikes!! I've had good luck with eggs being in one piece. Not so much hatching but at least in one piece? The last box, I kid you not, the entire corner was smashed in at least 6". Probably not a coincidence that it was RIGHT where the shipper had written "FRAGILE". [​IMG]

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