is this normal

Call Ideal or take a picture and send a nice email to their customer service explaining the situation.
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When I've emailed, they always reply within 24 hrs or sooner.

Also, make sure you provide as much as your original order information as you can so they'll be able to look up the order.
 
I say either sex link or terrible quality br. Not to say quality is important. The best pets the are "probably some kind of chicken"
 

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