Yes, they can be pricey. Generally, they have pretty healthy chicks. And when I’ve had an issue, they have worked with me within their policy.
Bc I can drive there (it’s a few hours though), I’ve picked up chick orders there so they wouldn’t be shipped. While there, I’ve picked up random chicks in their extra bin. Once, I picked out a chick that was normally a $50 chick, so I was happy about that!! The pricey chicks seem to be the ones you can’t find easily or wildly popular.
But, if they have what at you want, consider them or find a cheaper alternative.
We buy some chicks there, but it is not our main hatchery to use.