Well my foray into having backyard chickens has begun with a horrible experience thanks to my pet chicken. "Ugent" that I call since they don't have the breeds I ordered. So, I get 4 choices, none of which I knew or wanted or I lose the whole order. So I choose. Then I get online and see they have about 20 different choices! I call back but it's "completed" and cannot be changed. What a SHAM and a disgrace. I will never order from them again. Clearly they like to shuffle things around to their liking and don't list any of the popular available breeds until AFTER you choose from whatever leftovers they wanted to get rid of. I'm totally disgusted with customer support and the entire experience with my pet chicken. NEVER AGAIN.