New egg turner, Is it working right?

[chilling in muscadine]

I just purchased a hova bator egg turner. Well the turner goes over to one side but doesn't move back. There are 4 pens in the end's so I don't know what is wrong. Instruction's didn't help. Does anybody know what's up. My egg's are 29 hour's in. What should I do? Update: contacted company & problem solved

 

[Hangin Wit My Peeps]

My turner went off track and I had to click it back in. I was wondering the same thing...it went to one side but sat there for I dont even know how long! It's prob why I only had a 50 % hatch

Now I have another hatch in and they are all alive and doing well