x2I wouldn't call myself an expert on raising chicks. I found this article particularly useful when I was new to it: https://www.backyardchickens.com/ar...first-60-days-of-raising-baby-chickens.47691/
I use paper towels over the shavings in my brooder for the first few days and I scatter chick starter on the towels to help them get the idea.
I also dip their beaks gently in the water.
If you're using a brooder plate you need to make sure it's low enough that they can touch it with their backs -- it's a contact heater, not a space heater. Many people recommend that you adjust it on a slant from lying-down height at the back to standing up height at the front.