Omlet autodoor opening

[Devorah]

Every once and again it won’t close because something is in the tracks that I can’t see but not very often. However, it did get iced over and froze one time this winter when we had a bad ice storm. But has worked great in -20 degree weather.

Thanks very much!

 

[My Three Chicks]

Hi there! Have you ever had any issues with the door getting stuck? Also, are you in a cold area? I’m interested in the functionality of the door in freezing temps. Thank you!

I'm in Southern California so haven't experienced freezing weather. I don't see it getting 'stuck' due to weather though.

 

[Devorah]

I'm in Southern California so haven't experienced freezing weather. I don't see it getting 'stuck' do to weather though.

Thanks very much. What about customer service?

 

[My Three Chicks]

Thanks very much. What about customer service?

Customer Service is amazing! I have the Omlette Eglu coop, attached run, walk-in run and all the accessories. I've had to contact them many times and they are so helpful and accommodating. Usually it's a British person either in NY or the UK that answers.

 

[Devorah]

Customer Service is amazing! I have the Omlette Eglu coop, attached run, walk-in run and all the accessories. I've had to contact them many times and they are so helpful and accommodating. Usually it's a British person either in NY or the UK that answers.

Thank you so much! Really appreciate this feedback.

Since I’m not a DIY’er in this area, I have to buy something pre-fabricated. So, besides having a battery-operated door that functions in cold weather, I need good customer service. I’m presently torn between the Omlet and the Ador.