We have someone like that where I work too. Is she approchable? Can you tell her that how she is doing things is confusing because the practices have changed since she worked there? If you can't approach her, how about your boss? If not you need to make a personal decision if you can work there or not. When I work with people or train new ones, I always tell them that there will be someone that drives them nuts. What they need to do is try and find ONE thing they like about that person or have in common with them and focus on that. If you can appreciate them for one thing it helps to overcome the frustration of the others. Hope this helps and wishing you the best of luck in your situation.
I had a boss like that, just smile & nod, if confused go directly to anyone else involved & get the real skinny. I had to talk directly to the client and then to my vendors - I was working for a broker, he confused everyone around him....
It seems as if there is always someone that "knows everything" and has to "confuse and aggravate" people. I don't know how they keep their jobs, but they do. If it gets to be too much for you, look for another job. When you find it, let the bosses know (they probably wont care, but anyway), let them know why they are losing everybody so quick. Maybe it will wake them up if the next girl quits.
Thanks Mean Queen. It has helped me out and I know a few other new people I work with too. Part of my job is working in an 8x8 room with 3 other people for 4-6 hours some days. If you don't like someone or have nothing to talk about, it makes for a really difficult time.
I think after I told her three different times I was told to do it this way she gave up. I have dealt with a lot of difficult people, finance and insurance are a lot alike but then there are some big differences. She is only her two days a week but boy she just ruffles my feathers... I try really hard to be patient.... and bite my tongue b/c she is my elder and I am learning. Sometimes I just try to be interested in things she is talking about, but I know that if I make a comment, it gets twisted and told to other employees. Yes, one of those... so I just try to keep to myself. I feel I am a fairly nice person and easy to get along with, I just can't understand some people.