I’m sorry you're going through this. My feed store gets all their birds from Ideal. Last year when I wanted some ducks they told me that shipment after shipment of ducks were arriving with a lot of DOA’s. They said this had never happened before, and that it was only the ducks, chicks were fine with just the normal amount of losses. They didn’t know why, but Ideal did replace and/or refund all losses. i Had the feed store order my ducklings for me in case of loss(I didn’t want to open a box full of dead ducklings) I ordered 4 and 1 was DOA and another on it’s way there, but I was able to save her. Good luck with Yours.
I think a lot of people, myself included, don't think about that!