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So Frustrated ...

Discussion in 'Chicken Breeders & Hatcheries' started by Sylverfly, Dec 18, 2013.

  1. Sylverfly

    Sylverfly Chillin' With My Peeps

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    I am so frustrated with Welp hatchery right now! I have always had nothing but great luck and good experiences with them until this last shipment. I ordered 2 males and 10 females of the same breed. I ended up with 16 total so four extra. And its been a few months and I ended up with 12 males and 4 females. I can't imagine they got the sexing that wrong! I'm convinced they read my order backwards and sent 10 males and 2 females. I contact them and tell them I can send photos if needed. They tell me they need photos, so I run around catching 10 little roosters and snap some pics of the male group and a one of the female group. There is an obvious difference in posture, tail, and comb color and size between the photos. Two weeks and a bunch of chicken feed later I finally hear back.

    They spoke to someone from the hatchery who says they are a slow developing breed so it can make it confusing when they are growing and that they are sure they are all females. What?! why would a slow developing breed have way bigger redder combs then the fast developing breeds that were sent in the order? Why would I think they are roosters if they are slow to develop? That answer makes zero sense. Then they tell me to wait a few months and send more photos...do they not know what its like to have let alone feed 10 extra growing giant breed roosters for a few months.

    I also informed them that these "pullets" had long pointy glossy saddle feathers, which they completely disregarded in their email response and said nothing about.

    So I paid for 10 hens and got practically all males, that I have fed for months, grown attached to, and now I need to either spend hours trying to give them away to non-meat homes (practically impossible especially this time of year) for a total loss, have a shortage in laying hens this spring and a loss of egg customers since I will be short on eggs, or pay someone to process them in the middle of a Northern USA winter.

    I have raised and breed various breeds of chickens for years, ordering commercial layers from Welp for years as well. And this is what you get for being a loyal customer. Long response times, followed by being told you don't know anything about chickens and that I need to keep feeding my huge combed saddle feathered "pullets" for a few more months and then maybe they will change their mind and give me a credit so I can get what I actually ordered. I guess I should just shut up and enjoy my rare crowing eggless "hens" courtesy of good ol' Welp Hatchery. Such a big company and they can't refund 10 chicks, when they were wrong. Ridiculous. I can promise you that they have lost a very good customer.

    This concludes my rant.
     
  2. Kelsie2290

    Kelsie2290 True BYC Addict Premium Member

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    Makes you wonder what customer service is thinking. Interesting since they say in their sexing guarantee that all claims must be made within 8 weeks of hatch. Remembered reading that and thought it was odd. " We guarantee Welp-Line pullets to be 90% accurate to sex. If more than 10% cockerels, we will refund the difference between pullet and cockerel price. Claims must be made within 8 weeks of hatch. " ...
     
  3. cluckcluckluke

    cluckcluckluke Overrun With Chickens

    Hehehe, that was funny Sylverfly [​IMG].
    But I am sorry you had to go through all that bs and still not get the result you wanted.
    But as you said in your 'rant' "Such a big company and they can't refund 10 chicks", that's your problem. I bet if you had 30 chicks then you would have done something but anything smaller they just don't care.
     
  4. Sylverfly

    Sylverfly Chillin' With My Peeps

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    Its definitely not cool and I really did like Welp hatchery, for one of the big ones it was pretty good, but all things with time I guess. I did send them a very nice long reply in regards to their abrupt response back to me. Their email to me was rather reminiscent of a particularly long finger located in the mid section of the hand. I kindly told them they I did not agree with them, that they had lost a customer, as well as their moral compass as a company. It will be interesting to see if they actually care about any of that or if they will just get rude. Its one thing if a company makes a mistake, mistakes happen, but if they won't try and make things right or even acknowledge that a mistake happened, its just wrong and I don't want to put myself in a situation that will allow that to happen again, and I certainly don't want to support them be it verbally with recommendations or financially with my purchases in the future.
     
  5. Sylverfly

    Sylverfly Chillin' With My Peeps

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    Thanks for the sympathy everyone. I know anyone who deals with big companies, hatcheries or other has had or will have some kind of negative experience eventually, but sometimes its just nice to be a raving maniac about it, lol. :)
     
  6. appps

    appps Overrun With Chickens

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    I'd love to see the photos you sent to see if they could possibly not know they are roosters or if they are quite aware and just hoping in a couple of months you won't bother chasing them again.

    I would reply showing the estimated costs to keep them for a further two months and say you expect to be reimbursed for both the roosters and upkeep when they turn out to be roosters as you have said.
     
  7. cluckcluckluke

    cluckcluckluke Overrun With Chickens

    Yeah I good idea Appps.
    I think you should try that Sylverfly.
     

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