oh boy how I do relate to most of these... as a Front of House Receptionist and Probate Administrator for a large Auction House... we aways answer............
given the time of day i.e "Good morning Blah blah Auctioneers........."
(we never give our names out a the point of call)... "Hello is that blah blah Auctioneers......"
"Yes Sir/Madam, it is how may I help you...."
"I have had a letter from you........."
"Can you inform me who signed the letter and I can put you through to that Specialist..........."
"Well you wrote to me don't you know..................."
as one bites one's tongue for the millioneth time............
"My apologies Sir/Madam there are a number of Specialists within the building and unless you know who signed the letter I cannot put you through to the correct dept.............."
"Are you stupid" ........................
How I would desire to reply.. "nope quite educated, but then again it seems you are not, nor do you have the manners to use a phone correctly..."
although to be quite honest I have been known to put the phone down on anyone who is rude..... whilst telling them as I do... good manners cost nothing, would you speak to your wife/husband/mother etc in the same manner you have just spoken to me............. shuts them up everytime..... no answer to that one then.....
It takes not but a moment to be polite............. and at the end of the day you get a far better response from whomever answers your call...........
