we had Tracfone hated it went to cell one which is at&t now and hated it worse. we went to verizon wireless and have had it for 4 years now. we have 3 cells on a family plan. only prob we have really had with VW is the cells connecting to the net when not suppost to(when in pockets and purse). we got charged for it a few times and i called complaining they removed the charges and put blocks on them when i asked and we switched the shortcuts and haven't had any probs since. we have had mostly the free phones dropped them on ground, in toilet(lol) and in puddles and all the phones still work believe it or not. some of those reviews r crazy and horrible to read. my last upgrade i got a razzle it twists and has a cam and a mp3 player. i haven't had any probs other than the accidental connecting to the net some people r just horrible on cells with not careing for them its not always the phones. i had that prob when i had other relatives on my plan every mth i was haveing to replace phones because they were killing the chargeing ports on their phones but VW replaced everyone of them under warranty. i have never had to replace the phones we have and customer service has always been good when we had issues and needed help with stuff to take back our lines and switch things around.