For christmas my honey purchased a little chicken coop heater that is supposed to go in the bottom of the coop. It never arrived, he contacted them and they told him it must have been lost in shipping and sent another. It arrived within 2 days but had the same tracking number as the orginal. When it arrived we opened the box and the wrong instructions were in the box with the item. The instructions for an entirely different heater was in the box. I called the phone number that is prominently displayed on a sticker on the heater, the recording says to email or leave a message that would be replied to by phone within 3 days. No call. The Heater, consists of 2) 12x12 pieces of ceramic tile with a iguana tank heater sandwiched between the tiles and glued together. There is 4 rubber legs to attatch to the bottom. We could not believe that was what we got for the 70.00 bucks including shipping. I think I have sucker written all over my face. It was supposed to be a 90 degree heat source, it is barely warm at all after being plugged in 24 hours. Also the area that heats up is only about 4" in diameter. We then look at the return policy they only offer store credit, nothing about return shipping is noted and we really do not need anything else they offer. I did try to call them again but have gotten no response. I guess they really only respond to email??? I had contacted them via email previous to my honey purchasing this for christmas and the reply email told me to by the radiant heater for large coops (my coop is 4x4x4) at the low sale price of 90.00 plus shipping bringing it up to about 125.00 would do the trick for me, and if that was not enough to heat my coop I could purchase something else at a later date. I really wanted to keep my chickens warm not cook them........Anyway, I could not believe the reply assuming that I could just purchase some other overpriced item. I really dont think they even read the email since I explained that when I had two chickens in the coop last year I was able to keep it around 35-40 in below zero temps with a 100 watt bulb but this year I have more chickend (6) and I dont have room to safely suspend a light. Now if I can heat it with a 100 watt bulb why would I buy a "large" coop heater? Anyway you all get the picture. Has anyone ever purchased items from them or purchased the heaters?