I think the Post Office will always hold the chicks and call you for pick-up. The hatchery will write phone numbers to call on the shipping box. I have ordered from multiple hatcheries, and My Pet chicken last year, and no change in the procedure, though my PO seems to have a habit of changing their pick-up location on a fairly regular basis, which is annoying, but that won't be a problem for you. Be sure to be home to answer the phone that day, if the PO doesn't reach you, they will call all the back-up numbers you gave the hatchery. I remember giving them 3, and yeah, they called my daughter's cel when I was outdoors when they called the last time and I didn't answer the call.