I've been worrying because I am hearing peeps, but I've avoided touching the incubator for fear of messing something up. However, I have been reading (probably too much) about internal/external pipping, how some people help when they chick does not break the shell, etc, etc. Then I started to wonder... oh no! Should I be paying closer attention? So I took a flashlight to the clear plastic window and started moving the incubator around (designed like a Brisnea Mini), sure enough I have seen 4 externally pipped eggs and a little beak poking out! Woo-hoo! I don't know about assisting in the hatch. I hate to think of a little chick dying in it's shell, but then I wonder... maybe it's for the best?!? Also, I worry about opening the incubator to assist and then possibly damaging the other eggs.