Originally Posted by MeepBeep
If Amazon won't help and you were lucky enough to pay with a credit card, file a complaint with the credit card company...
From my experience almost without waiver the credit card company will side with the card holder and refund you ASAP (they might require you to fax or send them a affidavit of the dispute) and issue a charge back to the vendor, the charge back comes with additional fees so the vendor not only loses your entire amount in the refund they get charged extra in penalties... Chances are if you used Amazon they would be the one penalized by the credit card company, but I suspect they would pass the penalty on to the vendor...
Looks like Amazon will hold the seller liable for the charge back if there is a legit customer dispute over the product sold as is your case since the product since it's clearly one of Amazon's pass the charge back cost and fines to the seller reasons of ""significantly not as described", merchandise that is defective", or "non-receipt of merchandise"" Just make sure the credit card company knows it was for non-delivery...
BTW, so called 'restocking' fees or 'deposits' don't hold up in charge backs, you get the entire amount back when the credit card company rules in your favor, no matter the sellers policy...
I'm not too worried about getting my $$ back. Mostly just annoyed with the whole process and ready to get my chickens out of my garage... The process of getting them outside every day & back in when we have to go do ANYTHING seems stressful for them. And I want them to be able to be out and be chickens! Not trapped in a dang garage. Not to mention the poop on my husbands ladders that we were using for "only a week" for our temporary set up, and all over the floor and in the rafters where they have decided its best to roost. (They hop up the ladder rungs so clipping their wings wouldn't keep them out of the rafters).
For everyone who's looking into the company here is my experience:
-I order for Late July.
-I make 2 phone calls and send at least 1 (possibly two) emails to Myurbanfarmers.com to see when they will be shipped since I am going on vacation.
-I return in Early August. Still no word. My Urban Farmers website says they are having a moving sale. I think to myself, "Oh, that must be why things are delayed. That would have been nice to know, but no big deal."
-I call again on August 4th and finally get a call back saying I'll have it by the next week. Awesome.
-Package is damaged. They were notified according to FedEx tracking, and didn't notify me. I called them and emailed them before hearing back about what was going on. 3 weeks after I should have already received it. Instead of immediately fixing the problem and sending me a new one, they tell me they are going to try to get the damaged box still to me. Stated that they get returned and often are perfectly fine. I ask what happens if there are broken or missing pieces and they say not to worry. They try to stop the return and get the box to me.
**In my opinion, My Urban Farmers should have sent out a second, and if the first got to me still (since they hoped it would reach me sooner than a new box would) I could have either sent it back, or they could have told me to keep it and sorry for the trouble (Like Amazon does.)**
-They claim "we are a small family business... blah blah blah." Guess what? I own a small business as well and I would NEVER leave clients in the dark like this. Wrong person to try to use that card on.
- *I* am the one who tracked the package non stop and *I* am the one who contacted My Urban Farmers to let them know it was returned to them, and the hopeful cancellation of the return didn't work. I gave them about a day and a half to contact me before I contacted them to see what the heck was going on. They didn't even KNOW it was returned to them the day before, had to look it up.
-They gave me no new tracking information. No confirmation it was sent. I figured out on my own that it was the same tracking number. Started tracking again.
- Another one gets sent out and gets almost to my house (to the local FedEx location and on our local truck) and is damaged and gets sent back again. Nobody contacted me saying it was damaged. I got home from work and it wasn't here so checked tracking again.
-Email them to say it got damaged again and I'm done with their crap customer service. I tell them when you run a business, sometimes you have to take a financial hit to make it right for the customer. Their response.... "We sent out a new one, please check your old tracking number." I submit a return form through Amazon A-Z to request my $ back.
-I reply that I already figured that out and that this new one was also damaged and sent back. Nothing... haven't heard from them. I will be contacting Amazon again today to let them know this company is not processing my return.
Unfortunately, all of these issues seem to be happening in the same time frame that others have had issues. It is very hard to find REAL reviews on these people. I'm going to try to start a yelp page for them if anyone else wants to write some real reviews to keep other people from having to deal with this madness.