No rant at all, that is a lot of money.I agree ive tried to call but cant seem to get an answer. In order to send it back i have to have address. The package has arrived it still in slc, Utah which is near the company or distribution center. I know this cause tracking it was orginally picked up vineyard, Utah.
The situation just sucks and i wanted to stop the package there and send back so the shopping cost would be minimal. But cant seem to get response from company.
Well yea sorry bout the rant. Hopefully i hear from them soon. If not I'll take it at lesson learned. Thanks for all the help everyone
Not that I am mean or hard to deal with, but sometimes you have to get pushy with these companies to get things done. I would start nice, but then if you don't get any satisfaction tell them you will go to every website where you can place an honest review of their misrepresented product and very poor customer service. As a frequent online shopper I rely heavily on reviews from other customers. If I even have an inkling of a bad product or even worse bad customer service I look elsewhere. I am also the first to provide a gleaming review for companies that I have had good experiences with.
Also, if you paid with VISA you may be able to dispute the purchase and get your money refunded that way. American Express does the same thing as well. You can dispute a charge if the product was misrepresented or defective in some way and the company will not cooperate. It is a more difficult way to go, but worth getting your 500 bucks back.