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Follow up with a phone call. I e-mailed at first when my order started dying off and never got a reply. So followed up a couple days later with a phone call and was able to get replacement chicks. It's on me for not calling them back about how many of the replacements died, but I'm feeling...

I ordered 50 chicks from Ideal this year, have not been thrilled at all. This is not the first time I've used them, and I went back and ordered again because I was so happy in the past. They seem to have changed their shipping, the birds have been VERY stressed when they got here and I lost...