At the end of last month, I had an auction on eBay for 6+ hatching eggs. The lady emailed me and wanted me to lower the price (this should have been my first warning that she was a nut job) and said she was concerned about the trip across the country. This was her email:
Really interested in these,But concerned about the long trip to NC.The
price is a little bit high for the risk.Any way you can do any better?Hope
you dont mind me asking.
I told her no and pointed out that $24.99 was nearly 50% less than I sell the same eggs for on my website. I told her I ship all over and have excellent fertility rates with shipped eggs. She bid and ended up winning. She paid right away and I shipped the eggs that same week.
When I shipped the eggs, I emailed her to let me know if there was issue with them because I have 100% positive feedback and I'd work with her to resolve an issue, should one arise.
Her response was:
Good luck keeping the perfect feedback.You will need to hand deliver and
hatch all the eggs for people.LOL. Ebay has the rules so messed up sellers
dont stand a chance.Thanks for the heads up and I will let you know how it
goes.
A couple days later, I got this email:
It got here.The carton opened during shipping and somehow crushed eggs
without crushing the box much.Box looks like it was stacked between heavy
boxes.Its a flat crush.Was able to wipe egg yoke off of 5 of them.Have not
candled them to see condition inside yet.You just have to love the PO!.LOL
I responded and told her I was sorry and to let me know how they looked at candling and that we'd figure something out if we needed to.
She responded with this:
I am excited now!!! One egg did not appear to have a broken air sack. So
are the hens still laying? I would like to at least get a few of
these.Please let me know what you can do.
I didn't get the above message until Friday night (I had have guests at my house all week and we had my daughter's 1st birthday party with 35 people on Saturday)--so I've been a little busy....
I responded and gave her two options:
#1 = Refund the price of the eggs, but not the shipping
#2 = Replacement eggs, she pays shipping (this is usually my course of action).
Next thing I know, she's opened a case against me in eBay--demanding a full refund and listed the reason as "item not as described." I responded again and pointed out what it says in my auction:
Additional Shipping Info:
Each egg will be individually wrapped to prevent breakage while they are in transit. I will send any/all extras just in case any of the eggs do crack or break. I will ship the eggs as close to the beginning of the week as possible (I ship on Mondays, Tuesdays, Wednesdays & sometimes, on Thursdays) so they will not sit at the post office over the weekend. If you have any questions please feel free to e-mail me, I will be more than happy to answer you! I ONLY SHIP WITHIN THE U.S., SORRY I CANNOT SHIP TO HAWAII OR PR.
Fine Print:
I guarantee fresh and fertile eggs of the breed auctioned. However, I cannot guarantee hatch-ability due to many variables out of my control after the eggs leave my farm--such as shipping & handling, incubation equipment, and incubation methods.
She then escalated the case to eBay for review.
I in turn, reported her for offering to make a purchase outside of eBay, for the feedback comment and I wrote another email to customer support about her not using the "buyer protection" correctly (I included all of the correspondence between us) and I pointed out what my auction states as far as eggs not hatching. I don't know of anyone who will issue refunds if the postal service breaks air sacs. That should not be my responsibility.
Just needed to vent. I think I'll stick with BYC auctions and my own website from now on. There are way too many idiots on eBay.
Really interested in these,But concerned about the long trip to NC.The
price is a little bit high for the risk.Any way you can do any better?Hope
you dont mind me asking.
I told her no and pointed out that $24.99 was nearly 50% less than I sell the same eggs for on my website. I told her I ship all over and have excellent fertility rates with shipped eggs. She bid and ended up winning. She paid right away and I shipped the eggs that same week.
When I shipped the eggs, I emailed her to let me know if there was issue with them because I have 100% positive feedback and I'd work with her to resolve an issue, should one arise.
Her response was:
Good luck keeping the perfect feedback.You will need to hand deliver and
hatch all the eggs for people.LOL. Ebay has the rules so messed up sellers
dont stand a chance.Thanks for the heads up and I will let you know how it
goes.
A couple days later, I got this email:
It got here.The carton opened during shipping and somehow crushed eggs
without crushing the box much.Box looks like it was stacked between heavy
boxes.Its a flat crush.Was able to wipe egg yoke off of 5 of them.Have not
candled them to see condition inside yet.You just have to love the PO!.LOL
I responded and told her I was sorry and to let me know how they looked at candling and that we'd figure something out if we needed to.
She responded with this:
I am excited now!!! One egg did not appear to have a broken air sack. So
are the hens still laying? I would like to at least get a few of
these.Please let me know what you can do.
I didn't get the above message until Friday night (I had have guests at my house all week and we had my daughter's 1st birthday party with 35 people on Saturday)--so I've been a little busy....
I responded and gave her two options:
#1 = Refund the price of the eggs, but not the shipping
#2 = Replacement eggs, she pays shipping (this is usually my course of action).
Next thing I know, she's opened a case against me in eBay--demanding a full refund and listed the reason as "item not as described." I responded again and pointed out what it says in my auction:
Additional Shipping Info:
Each egg will be individually wrapped to prevent breakage while they are in transit. I will send any/all extras just in case any of the eggs do crack or break. I will ship the eggs as close to the beginning of the week as possible (I ship on Mondays, Tuesdays, Wednesdays & sometimes, on Thursdays) so they will not sit at the post office over the weekend. If you have any questions please feel free to e-mail me, I will be more than happy to answer you! I ONLY SHIP WITHIN THE U.S., SORRY I CANNOT SHIP TO HAWAII OR PR.
Fine Print:
I guarantee fresh and fertile eggs of the breed auctioned. However, I cannot guarantee hatch-ability due to many variables out of my control after the eggs leave my farm--such as shipping & handling, incubation equipment, and incubation methods.
She then escalated the case to eBay for review.
I in turn, reported her for offering to make a purchase outside of eBay, for the feedback comment and I wrote another email to customer support about her not using the "buyer protection" correctly (I included all of the correspondence between us) and I pointed out what my auction states as far as eggs not hatching. I don't know of anyone who will issue refunds if the postal service breaks air sacs. That should not be my responsibility.
Just needed to vent. I think I'll stick with BYC auctions and my own website from now on. There are way too many idiots on eBay.
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