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We had horrible issues last year with our heating thang. We waited MONTHS for the stupid company - they had been here and given a quote, then everytime I called them there was one excuse after another - some old folks had no heat they had to take care of that first, then a mom with two kids had no heat and they had to take care of that first. Never mine WE have two kids and had ice on the INSIDE of our windows.
I finally told them to.......................................... and called another guy, kinda a handy man doing his own little business, he was here the next day, went off, ordered the thang we needed, and within a week he was back putting it in.