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It looks to me as though she has damaged the skin slightly somewhere, or possibly had an ingrown feather, and that it has caused infection. If it feels firm, it is likely full of puss, and I believe that to the right of the brownish scab, and in the feathers underneath the area, I can see indications of pus having left the scab area. You may wish to treat with antibiotics or a topical antibiotic gel or cream (without painkiller) but it may become necessary to extract the pus yourself.
I checked again and I can’t see any area where there is visible pus draining, but it is hot to the touch. Doesn’t feel like liquid underneath, more like lumpy masses