Your assumption seems to be that I was suggesting what I did in an effort to "call someone" on the shop owner - actually my thought process was quite the opposite. In situations like this, going straight to the source of correct legal information more often than not results in education of the concerned citizen as to what is/is not legally considered abuse and why the situation causing such alarm in their mind is not actionable on the part of any government "meddler". In such a situation hearing it directly from the place of authority with appropriate regulations to support the situation is/isn't actionable is more likely to be accepted by the concerned citizen than arguments to the contrary by others.