Moonshadows,
Thank you for the links to the documents. I did download them and was able to successfully reset our door for two days. <sigh> We had our first really cold night on that second night and the door did not open on its own the third day and seemed to really struggle just to get the door up with me manually opening it. In fact, the chickens forcing their way out the door was moving it more than the motor was. We figured we just had a bad battery so went and purchased a new one two nights ago and installed it. The door did its thing and seemed to reset just fine, and was very quick to open and close itself with no stuttering. I thought we were in the clear. Nope. Yesterday morning I had to manually open the door AGAIN, and it struggled and stuttered all the way up. We did have another really cold night (in the 30's) but this is a BRAND NEW battery. Cold should not affect it to that extent or this door will never work for anyone where the temps get below 40 degrees. I have one more thing I'm going to try. I noticed that one of the documents you sent contain instructions on cleaning the door and putting silicone lubricant on the door slides. My husband seems to think this might help so we're going to be trying this as soon as I can get the silicone. If that doesn't work, I'm at my wits end. It's now slightly more than a week before we go out of town and I'm VERY nervous!