I had a horrible experience with My Pet Chicken and find them to be an incredibly dishonest company. I placed an order with them for some chicks, but had to cancel 2 days after I placed it because it was more than my HOA would allow (I already own 4 BA's). I called and canceled within their cancellation time frame, but they refused to cancel my order because of a weird way that they calculate their 14 day cancellation policy (which they don't thoroughly explain in their order). When I told them to not shop because I would not pick them up from the post office, they got very angry and refused to refund my money, even though I canceled within their published cancellation period. The reason that they wouldn't refund my money is because they moved my ship date to a sooner date, therefore voiding my ability to cancel altogether. I had to get my bank involved, who evaluated the purchase agreement and all correspondence and agreed with me.
I think the worse part of the experience was the immense amount of guilt that they (MPC) tried to shovel my way. The chicks hadn't hatched yet when I canceled, were gestated way before I placed my order, yet I was "abandoning babies".
Here is a quote from their email to me:
"Thanks for contacting My Pet Chicken again with your complaint. We will identify a rescue farm to take your birds. A rescue farm can be anything from a feed store who will agree to care for and adopt out your abandoned chicks, an individual person who will agree to adopt your babies, and sometimes a non-profit rescue farm. We won't know who they will go to until we are able to scramble to find your abandoned birds a new home.
Even in cases where your abandoned birds go to a nonprofit, you don't get a tax deductible receipt from them, the same way you don't get a tax deductible receipt for "donating" an unwanted dog or cat to the Humane Society. It doesn't work that way; it is not exactly a kindness to the charitable foundation to give them your abandoned or unwanted animals. A tax deductible donation to an organization like that would be a donation of money, food or pet supplies, not a further burden on their kindness."
Keep in mind, these chickens had only been ordered a few days prior and had not been hatched yet - what would they have done if I never ordered them?
To add insult to injury, they sell cancellations on their Facebook page and don't "donate" or send to a "rescue" as they claim. Within the time that I canceled and they kept my money, I found the exact chicks (still not yet hatched) on their Facebook page offered at a reduced price. They received funds twice for these birds. You can take a peek at their page and see these "sales".
Many people have had very positive experiences with this company, but, I have not.
Best of luck!