Any experience with returns & warranties with CC ONLY Coop manufacturers?

Discussion in 'Coop & Run - Design, Construction, & Maintenance' started by Jnet, Feb 1, 2012.

  1. Jnet

    Jnet Out Of The Brooder

    Jan 26, 2012
    I purchased my first coop from CC’s website on January 14th and received it January 19th. I was a little disappointed in the quality, construction and materials of the coop.
    I had my 3 chickens in the coop for 4 days before it rained. The next morning, my coop was soaked through. The nesting box had 1/2” of standing water! Again, it rained and the same thing happened. The roof is a complete mess! The coop is soaked through and the chickens are outside in the run because of all the falling water inside!
    I am so sad! I have written an email to the company and included pictures of said coop.

    My question is, has anyone had to deal with returns, warranties, and communications with this company? Will they stand by their products? Will this be an easy return? What am I in for?
  2. joan1708

    joan1708 Chillin' With My Peeps

    May 14, 2011
    DFW - mid cities, Tx
    What a bummer! I've never heard of them. You must be furious. I hope you get your money back
  3. EweSheep

    EweSheep Flock Mistress

    Jan 12, 2007
    Land of Lincoln
    Im not surprised. Seen those type of coops by very disappointed folks that bought coops just like that elsewhere.

    I would not touch those things with a ten foot pole.

    I am not sure if they will take back the coops already damaged or used by your chickens. You can just try to see if they will work with you.
  4. 2hot2chicken

    2hot2chicken Chillin' With My Peeps

    Jul 15, 2011
    It all will come down to what type of guarantee they gave you with your purchase.

    I used to manage a company that sold transmissions for any type of car specializing in classics or antiques. Many times there were customers who thought they could install it themselves and they messed something up so it wouldn't work right. They would then expect us to refund their money!

    Our guarantee clearly stated that they had to return it for testing and then we would replace if it was found to be faulty parts or workmanship on the transmission that caused the failure.
    Well many times customers who had warranty claims either a. knew they caused the damage and didn't want us to inspect the unit or b. didn't want to accept that they didn't really know what they were doing. All transactions were paid for using visa or master cards. And 9 or 10 customers who did have problems would just cancel the payment from their credit card when I told them they had to return it for inspection. They aparently didn't read the BOLD print on our waranty page on the website or on the paper we included with the transmission.

    You actually have up to 1 year from the date of purchase to do so.
    You have all the rights from the transaction. and the merchant has NONE!

    Please do not take this as you can start canceling all your charges to your card because thats wrong and they would probably put a stop to it right away. But Visa themselves told me that if a customer cancels their payment then there is really not much that can be done about it. Unless I had rock solid, iron clad, unobtainable proof against the customer!

    So if they do not do anything about your problem in say 2 days, then call your credit card company, you will want to report it as faulty/not as described and they will reverse it for you. Then the merchant will have I think it is 20 days now to prove there side of the case and usually it wont happen, then they release the funds back to you or your credit limit if you havn't already paid the bill for the month of purchase. You would not even have to return the product to them.

    This happened to the company I worked for many times. And we had rock solid printed proof from our dyno tester that the transmissions were working 100% before they left our place but meraculously didn't work after they were installed. Yet the credit card companies say the customer is always right and we had many transactions reversed without our product even returned to us!

    An FYI but I didn't tell you this......
  5. Jnet

    Jnet Out Of The Brooder

    Jan 26, 2012
    Thanks for all the support. Of course it has been raining the last few days, so there is a huge tarp protecting the coop against rain! So now I am past the ‘sad’ stage and now just frustrated! It’s been 5 days since I sent them 2 communication emails and pictures of water dripping inside the defective responses of any kind yet.

    It was already suggested to me that I cancel the payment of my credit card but I was hoping to deal with this situation appropriately. I am going to wait a couple more business days for some kind of response, then take more desperate actions and let my credit card deal with them. I prefer to do things in good faith, but this chicken coop was not cheap and I cannot afford to be out almost $400.

    I’ll let you all know what happens when it happens!
  6. The Lazy L

    The Lazy L Chillin' With My Peeps

    Dec 16, 2011


    Pick up a phone and talk to them personally!
    Last edited: Feb 5, 2012
  7. Carols Clucks

    Carols Clucks Chillin' With My Peeps

    Oct 13, 2010
    Email is a good way to document that you have attempted to contact them and have proof. Phone calls, should you have to prove it, are just the time you were on your phone-no details of the conversion.

    BUT I would call them on Tuesday! Send them another email on Monday, noting the number of times you have emailed with no reply. Let them know you will be calling the next day.

    If they still don't reply or answer their phone, dispute the charges and notify them after.

    It is very hard for a merchant to win, used to do bookkeeping for a bar-people forget that they got drunk and bought friends drinks too-til they get the bill.
  8. The Lazy L

    The Lazy L Chillin' With My Peeps

    Dec 16, 2011

    We are in agreement that email can be a good tool.

    Unfortunately it is not unusual for emails not to be always delivered and are too easy to counterfeited.
  9. ruffles

    ruffles Chillin' With My Peeps

    Jun 26, 2009
    Which company, so I will not order from them

  10. Jnet

    Jnet Out Of The Brooder

    Jan 26, 2012
    I finally was able to come to an agreement with CCONLY company in Ohio who sold me a defective chicken coop.
    Unfortunately, they refused to refund my full purchase priced, even if I did ship the coop back to them. They also said they would subtract the shipping cost for the coop to be shipped to me, and also expected a 20% restocking fee even though they would not be able to restock or ever sell this coop again.
    After going back and forth trying to come to an agreement, I am keeping the chicken coop and they have given me what I believe it will take to repair it ourselves.

    Bottom line, I would NEVER buy from them again and I would warn anyone else who was considering it. The guy I spoke will told me how they write in their warranties and fine details how they manipulate the wording to benefit them and not the consumer. He wasn’t giving me insider information, he was stating why I would never get my full refund.

BackYard Chickens is proudly sponsored by