I have to agree.
Avoid GreenChickenCoop.com at all costs!!! Dan lied to me repeatedly and kept stringing me along. Has anyone else had problems with him?
Long story short...
I placed an order for an Alexandria coop on Aug 8th. It should have been here by Aug 29th. It was never shipped. I asked for a refund. Dan got angry, made excuses and blamed me. I opened PayPal dispute. Dan tells me that he is going to make the refund as difficult as possible.
Here is the full story...
August 8th: I ordered the Alexandria coop, foolishly believing that it would be delivered in the 2-3 weeks stated on the website. " Delivery available directly to your home or farm in 2-3 weeks"
August 27th: A few days before the 3 week deadline I called to get tracking info so I could be there when it was delivered. The owner, Dan Cohen, told me
"We just finished painting your coop and it will ship out tomorrow." I fell for it hook line and sinker.
September 3rd: I called and left a message asking again for tracking. The next day I got this email from Dan: "Received you phone call.
You coop is completed and shipping out tomorrow. Contact me Thursday and I will proide tracking information." ( eerily similar to the chicken manure he fed me back on Aug 27th ) I still gave him the benefit of the doubt.
September 5th: I called back on Thursday morning... no answer, so I left another voice mail and then sent him an email too. By 9pm that evening I was beginning to wonder if I was being taken for a ride. l sent one more email: "Can you please tell me what is going on with my coop? Did it ship? May I please have the tracking info so that I can make arrangements to be home when it is delivered?"
September 6th: Called and spoke to Dan. Hmmm... evidently it was completely my fault my coop had not shipped yet, as he did not have my phone number to give to the shipper. I gave him my number and he tells me the coop will be here by next Wednesday ( Sept 11).
A little while later the shipper called to confirm my info. I asked when they were picking up ( Monday, Sept 9th ) and if it would be here by Wednesday, Sept 11th. With a bit of a chuckle the shipper told me that simply was not possible, I could expect it the following Monday, Sept 16.
OK... this is was the last straw. I politely told the shipper to not bother picking the coop up, opened a PayPal dispute for non reciept of goods, and then called Dan. I told him that it was way too late and I would like to get a refund. Dan blew up! He told me that I could not cancel a custom order. I reminded him that it was supposed to be here already. He tells me that nowhere on the site is there a guarantee the coop would be delivered in that time frame.
He keeps saying it was my fault that it had not shipped yet because he did not have my phone number ( I left it on his voice mail twice. Not to mention he never once asked me for it when I had him on the phone trying to get a tracking number. )
He was very, very angry and abusive. He would not let me get a word in edgewise. He kept trying to convince me I was being unreasonable, insisting that I was in the wrong and " trying to screw me (him) over". He was so furious about me trying to get a refund that the last thing he said before he hung up on me was
" Since you are going to screw me, I'm going to do the same thing to you. Good luck getting your money back!"
I escalated my PayPal dispute to a claim.
So... anyway. Not the best experience. PayPal says I have to wait 11 days for Dan to respond to my dispute. I'm guessing he will drag this out as long as possible. Luckily I kept all our email correspondence and can show his lies and broken promises.
Please learn from my horrible ordeal. Always do some research on the seller. Always email and ask specific questions about the coop and options you want to order, when it will be ready to ship, how long shipping will take, and the expected delivery date.
If you use PayPal know that you only have 45 days from the payment date to open a dispute.
And finally, there are many other sellers out there. Here are a few:
http://www.ezcleancoops.com
http://www.horizonstructures.com/
http://www.sunsetbarns.com
http://www.rootscoopsandmore.com
