I've had only good experiences with McMurray, and have ordered off and on from them for almost 30 years. I have never lost a chick, have never had a deformed or sickly chick from them, and with the last order of over 40 pullets, we got 100% pullets (except for the one free exotic, which was, of course, a male). They have always been very nice to deal with, very accomodating (last year, my neighbor and I ordered together, and between the two of us, changed our order 4 or 5 times, and they were never anything but helpful and polite). And, seriously, think about what those little guys have to go thru...I always order for a late spring delivery (May) - you take a big risk when you order in the winter, or in the hot part of summer. And call the hatchery at about the time the chicks are supposed to ship - sometimes they may ship a day early - and then call or go into your post office and let them know you will pick them up, anytime of night or day, when they arrive. There are people there all the time, and they have been great about calling when the chicks arrive.