Yeah I do wonder if my racks or tray are "off" a little, because it just baffles me why they wouldn't fit? I will call them and see what they say. Right now it is like one of those crazy mind puzzles that drives people crazy. I put one side in and stick the other side in and then "pop" out comes the first side. I literally drove my self nuts for 30 minutes last night trying to get 1 in!