Buyer grief, what would you do?

[Cara]

I drafted a reply:

I do not ever mark boxes with 'Hatching Eggs' as this only seems to encourage mishandling by the USPS. Our postmaster also recommended against marking them as 'fragile' for the same reason. The post office do not store packages in different locations depending on their contents, if they did so they would be incredibly inefficient. They were sent Priority, as the 4"x8" label on the box indicated, and arrived in the time period expected. If that was not quick enough, Express shipping should have been purchased instead.

I mailed them in a timely manner and packaged them very well. There is only so much I can do, unfortunately controlling the weather is not one of those things. If they had arrived broken it would be another matter, but the freezing is not anything I could prevent. Perhaps in future it would be advisable to hold off ordering eggs until later in the season if you know the weather is going to be bad.

 

[emvickrey]

That is why I said to block them from bidding again. Even if they change their username they still wont be able to bid. I had that happen once. He changed his username thinking he could bid but he still couldn't.

I'm not saying offer replacements to encourage a repeat performance but to sastisfy the customer. If you have at least made an aattempt to rectify the situatin you will be good in the eyes of potentioal customers. So if they do leave bad feedback you can still leave a reply stating you sent replacements in a better marked box.

 

[halo]

What a perfect response.

 

[mom'sfolly]

I like your response, and I would also block them from bidding again.

I still think they are trying to get the eggs "free" by guilting/extorting you into refunding their money.

 

[Katy]

Good response Cara.

 

[chickabator]

It is up to you weather you give her the refund. Personally I would not . also it has been my experiance when I have frozen eggs in the shell the shells crack open. where they cracked ? I got eggs when it was 15 degrees outside I let them set to warm and rest for 24 hours set them in the bator 21 days later I had chicks hatch 23 out of 24 eggs.

 

[gypsy2621]

I just ecieved a doz eggs for a friend of mine to hatch for her.
5 of the 12 were cracked, 2 were oozing egg guts all over the box.
packing wasnt 100 % great but they were packed well enough.
the kicker is, the box was clearly marked fragile, eggs, and little pictures of chicks taped to the box.
priority stickers , everything was done properly. with the exception of postal handling. sellers fault nope, USPS definately their fault.
I did take pictures of the broken eggs in case the original buyer would like to take it up with the post office.

IF the eggs were frozen , the least they could have done was take pictures of the broken eggs. frozen eggs the shells crack .

 

[speckledhen]

Very professional response, Cara. Let us know what happens.

 

[Robin'sBrood]

I agree. Best wishes, Cara!

 

[Mrs. Turbo]

It is not your fault they froze. If I order eggs during a cold spell I make sure I am home or we pick them up at the post office at 7 in the morning. As a seller, I would offer more eggs at a huge discount, but not a full refund and not for free.

eta: we don't sell on ebay, we use eggbid.com