I think any place can have problems from time to time... all the companies discussed here are established businesses which probably wouldn't be alive if they were -always- horrible, and any place can have issues, an employee who doesn't 'get' it, or a batch of eggs that has problems, or even sickness that can sweep through a hatchery pretty quick. Bio-security knowledge has grown a LOT and is tightening up everywhere, so hopefully this is less and less.
I'm not saying it's OK... just that we need to ask the right questions when we're ordering or trying to decide where to order etc.
I talked to one lady at a place who gave me goofy answers, and after thinking about it, I called back later in the day and spoke to another person (a member of the family that owns the place this time) and got my questions answered MUCH more clearly. When I mentioned that I spoke to 'Mary Sue' (or whatever her name was) THIS lady said "Oh yes, she's new and nervous, but she's getting better." I was a little frustrated about Mary Sue, but then thought, well, everyone's got to learn.
I have heard of McMurrey having some kind of sickness problems several years ago, but again, if they hadn't fixed things, they'd have lost business or been shut down pretty quick!
I'd say, call and discuss policies about
a) compensation for excess roos in an order?
b) what about deaths?
c) do they guarentee you are getting the breed you order? what if there's a mix up?
d) do they get their eggs locally? (a very FEW places actually have their own hens of certain breeds, others have regular trusted breeders, others just get em wherever..)
Maybe other members have input about questions to ask?