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Nope, he doesn't have an auto-reply...Don is very old-fashioned and believes in giving his attention to everyone himself as much as possible. Which is a good thing! I do know he was having trouble with it again this morning, so calling might be the best way to go.
One thing about the Humidaire is that it does live up to its name and does hold humidity well. That GQF I am running tends to run kind of dry. There are pros and cons to each. I almost bought a Dickey myself before I stumbled onto these two Humidaires. I think though if you find yourself drawn to one particular type of machine, you should go for it!
Don is also able to find out exactly when the Humidaires were manufactured; it was kind of neat that he was able to find out for me that this pair that I have were ordered together brand new as a pair, and that they have consecutive serial numbers. It's always interesting to know the specs on things you buy used, and what may have been modified since then.