Can anyone help with the Genesis Incubator thermostat?

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Yeah, that's what I did – turned them all off, turned on 2, 4, 6 and 8, and then off again and back to 4. But now it's not heating up!
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When I mean it isn't heating up, I mean it is the same temperature as the room it's in. I can't feel any heat in it at all. What's going on?
 
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Down is on and up is off but that could be confusing. If you will pm me your number i can help much better on the phone. Or i will pm my number to you.
 
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Could I possibly have it backwards?
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Well, I'll try to do it in reverse, first, and then I'll see what happens... If I still have problems, I'll get back to you.

Update: Yes! It's finally warming up!
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I just put it back to factory setting. I was doing it backwards. I think they need to put a more understandable picture of the rocker switches – I asked everyone in the household what was up and what was down and they agreed with me.
 
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Thank you for the help! I hope your incubator starts working for you... If I were you, I'd try doing exactly what the instructions say for returning to factory setting, but go a number lower (try 3). And see what happens!

There are more complex instructions for lowering it by half a degree, too... But I don't quite understand those yet.
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So far, it's between 99.0 and 99.1. Pretty precise thermostat.

But my question is – should I fiddle around to get it to around 99.5 - 100, or should I settle for this, and see if it gets a little warmer? For goose eggs, 99 is the recommended temperature on the chart. That is what I am incubating right now.
 
You should probably use an additional thermometer other than what came with the incubator, also.
 
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Yeah, I've got six thermometers I use for my incubators. I'm a little bit crazy, I think.
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But thank you for the suggestion. Yes, the thermometer it came with does not give me the proper reading, it always comes out too high. I've turned the incubator up to 4, and it seems fine. My supposedly accurate (+/- 0.2F) says 99.5, a more expensive digital one says 99.6, and the others read around 100 - 101. Sometimes you really can't trust thermometers.
 
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