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Hoover Hatchery. "Please contact us after you receive your order with any updates and we will take good care of you.I have never gotten chicks from a place that offered refunds. I've only ever gotten them from two places but one is a farm store and the other is a (hopefully defunct) local hatchery. Both were pretty adamant that I was SOL once I walked out the front door. Where did you get them?
This is true. They credited me for my losses. When I first called, they instructed me to wait for a final count. I did and they credited my account. I was happy that they stood by their statement.Hoover Hatchery. "Please contact us after you receive your order with any updates and we will take good care of you.
Questions After Receiving an Order
What happens if I have chicks that are dead upon arrival? Can I get a refund or re-ship?
We will refund or send a replacement for the death loss of birds if you report the death loss at the end of your 48 hour guarantee period. If the death loss is less than 15, we only offer a refund because shipping less than 15 will result in more death loss during shipping. If the death loss is more than 15, we can offer a refund OR replacement at your discretion. As our customer, your satisfaction is our number one priority and we want to ensure you have the best experience possible.
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I have only found that they only guarantee up until arrival and to have the post master check the chicks with you and if one or more didn’t make it that the post master had to sign something. I got mine from Cackle. I’m glad she was able to find a place to offer it.I have never gotten chicks from a place that offered refunds. I've only ever gotten them from two places but one is a farm store and the other is a (hopefully defunct) local hatchery. Both were pretty adamant that I was SOL once I walked out the front door. Where did you get them?
This is cool. I haven’t had a problem with losses yet but it’s good someone offers thisHoover Hatchery. "Please contact us after you receive your order with any updates and we will take good care of you.
Questions After Receiving an Order
What happens if I have chicks that are dead upon arrival? Can I get a refund or re-ship?
We will refund or send a replacement for the death loss of birds if you report the death loss at the end of your 48 hour guarantee period. If the death loss is less than 15, we only offer a refund because shipping less than 15 will result in more death loss during shipping. If the death loss is more than 15, we can offer a refund OR replacement at your discretion. As our customer, your satisfaction is our number one priority and we want to ensure you have the best experience possible.
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I have been sending blow-by-blow email(s). Hope I did not work their nerves too much. They should be up now; haven't heard back yet. My 48 hours was up officially about 0930 today.This is true. They credited me for my losses. When I first called, they instructed me to wait for a final count. I did and they credited my account. I was happy that they stood by their statement.