Pullets often get confused on where to lay, it’s totally normal and they should adjust once they realize what the box is supposed to be used for! As for the shell-less eggs, their reproductive systems are not 100% yetI got two of them today. So far, I have had only one pullet laying, but the other three should be ready (all the same age. Three are same breed). Why 2 soft eggs? weird as they were close to each other. They weren't in the nesting box where I have been getting them from my first layer. They have oyster shells available.