Compact Presario problem

[Frizzled]

Anyone know how to get a Compaq Presario 5000 series computer back up and running. When I turn it on all it will do is go to a DOS screen, Think I have a virus, tried to clean the hard drive with system tools and this is what happen. I can't find the recovery disc for it if there is one. It has windows XP

 

[Mattemma]

We have always gotten a recovery disc for each of our computers. I would contact compac and request a new disc. I have a presario and have used the disc to reset it to factory setting.Best wishes!

 

[DanEP]

You might try and boot in safe mode and then do a system restore this might reset everything for you. If that doesn't work start in safe mode and run your anti virus from there. I had a virus that had my start up in a loop and thats how I fixed it.

good luck Dan

 

[Junkmanme]

Quote:
A few years back, I had the same problem as DanEP and fixed it the same way on a Compaq Presario 5150 (WalMart Special).
It seems to be "good advice" he's giving.

-Junkmanme-