- Thread starter
- #21
Quote:
Could be worse... could never GET a person. We keep having DSL problems and we get automated guy... who runs a test and detects a problem and then gets cut off to a dial tone mid sentence! So call back and it says it remembers that we just called and goes from there, for a minute, and then hangs up again... didn't used to be that way, last time we had an issue we got a human... this new system sucks. And you have to go through it before getting a human, and it hangs up on you before you can get through it.
I'm beginning to think ATT is purposely screwing with people's DSL so they have no choice but to convert to their new Uverse system... more expensive system I might add... that they've been calling, mailing, and door to door littering us about for months. Really, why else would they make the DSL tech support system impossible to get through, but if you want to upgrade service you're handed right to a person?? Coincidence, I think not.
Yes, it took quite some time to get a real person. They track the account using your phone#, and I don't have the same one as I did when I got the service, so that was an additional hassle.
It turns out that one of my neighbors got the same email. That pretty much narrows it down, as to the guilty party,since there's only one other neighbor, and they have teenagers. He has now encrypted his too.
Could be worse... could never GET a person. We keep having DSL problems and we get automated guy... who runs a test and detects a problem and then gets cut off to a dial tone mid sentence! So call back and it says it remembers that we just called and goes from there, for a minute, and then hangs up again... didn't used to be that way, last time we had an issue we got a human... this new system sucks. And you have to go through it before getting a human, and it hangs up on you before you can get through it.
I'm beginning to think ATT is purposely screwing with people's DSL so they have no choice but to convert to their new Uverse system... more expensive system I might add... that they've been calling, mailing, and door to door littering us about for months. Really, why else would they make the DSL tech support system impossible to get through, but if you want to upgrade service you're handed right to a person?? Coincidence, I think not.
Yes, it took quite some time to get a real person. They track the account using your phone#, and I don't have the same one as I did when I got the service, so that was an additional hassle.
It turns out that one of my neighbors got the same email. That pretty much narrows it down, as to the guilty party,since there's only one other neighbor, and they have teenagers. He has now encrypted his too.