Sorry they didn’t make it

Usually, if the incubator is running properly so all the eggs are at the same temp throughout incubation, they should all hatch around the same time. If they are not hatching or at least showing progress all at once then there is usually something wrong with the slow ones. I like to give the slow ones and extra day after the first flush or chicks hatch, then I start helping the ones who have internally pipped by creating a safety hole. If they still don’t make progress after several hours then I do more assisting and hatch them myself so long as everything is absorbed. I know some prefer to never assist and let nature choose who lives and dies but I prefer to help when I can.
If all goes as it should by day 21 you will have chicks or at least pips. If you don’t then something is wrong with either the eggs or the incubator. Always trouble shoot when things go wrong by starting with the incubator. Check the temp with more than one thermometer, check humidity with a calibrated device. Where they turned properly? Was the heat spread evenly within the incubator? Did the eggs lose enough weight/moisture to allow proper air cell growth before hatching? The last one is directly related to humidity as well as how porous each egg’s shell is.
If the incubator is good then it was likely the eggs. Shipped eggs usually don’t have great hatch rates so if they were shipped I wouldn’t be too disappointed with a 50% hatch rate. But sometimes it just comes down to bad luck. You can do everything right and still end up with a bad hatch. It helps to focus on the live ones rather than dwelling on the ones that didn’t make it.