Lisa, glad you identified the critter (anything has to be better than a rat!), and I hope the trap works. While I might be silly enough -- bravery has nothing to do with it -- to snag a slow-moving, slow-witted possum, I would not go after a muskrat with my hands.
Jim, I was nothing but nice to the service department manager. He slipped out for lunch after I called to say I was coming in to get my car. But, I left four typewritten pages of notes detailing my many, many interactions with his staff, dating back to Dec. 11, just trying to get one problem fixed.
He called me and apologized repeatedly. When I looked at my bill, it turns out all I paid for was parts; the labor was totally free. Guess he doesn't want me to leave another scathing review with Ford Motor Co. And, best of all, I have my car back!
Hope everyone is enjoying unseasonable "winter" weather. Today's predicted high is 48 degrees with sunshine.