Yeah, I agree it must have happened at the hatchery.Okay, i have ointment with no pain reliever ( funnily enough, I’m allergic to the ones that have it ). I just can’t figure out how she even got it other than it happened while she was still AT the hatchery. The box looked fine and wasn’t damaged at all, so I’m at a loss. I can’t imagine the other ducklings being able to crush her bill. Looking at it more, it kind of looks like she had it up against something hot.