Thanks, Miss Lydia!
EFowl was the first to get my attention because it's the first search return I saw. I thought it was really sketchy for an extra dollar, the customer can buy food to be put in their shipping boxes which increases survival rate by 80%. If it's that effective in preventing needless death, why not make it mandatory for every shipment of live animals and charge accordingly? It just rubbed me the wrong way. My heart aches for your loss. I would be devastated too. If any silver lining is to be had, it's sharing past painful stories can help others avoid creating new ones.
*Hugs*